User Terms and Conditions

1.1 - These terms and conditions of use (the “Terms”) govern your access to and use of the Ayo website and the Ayo matching service, an AI-powered tool accessed via WhatsApp that aims to connect you with other individuals (the “Service”). The Service can be used by you to find individuals to connect with for social purposes (for example, to find a tennis partner), or it can be used to find local tradespeople. Please read these Terms carefully before you start using the Service.

1.2 - If you are using Ayo as part of your trade, business, craft, or profession (for “Business Purposes”), the Ayo Business User Terms and Conditions (the “Business Terms”) will apply to you instead of these Terms.

1.3 - The Service is provided by Enigma Venture Holdings Limited, a company registered in England and Wales under company number 17037229, whose registered office is at Kings Parade, Lower Coombe Street, Croydon, Surrey, United Kingdom, CR0 1AA (“Enigma”, “we”, “us” or “our”). You can contact us at the details contained in Section 18 of these Terms.

1.4 - We take your safety seriously. If you believe that the behaviour of a User you have been matched with breaches these Terms or the law, or you believe they are not safe to use the Service, you can report this here: https://ayo-help.freshdesk.com/support/home. By using the Service, you agree to our Safety and Community Guidelines. 

1.5 - The Service is not intended to provide emotional or wellbeing support. If you are in distress or a medical or other emergency, you must stop using the Service and seek help. If you are having a mental health crisis, call the Samaritans any time of day on 116 123, or if you are in any kind of emergency, call 999. 

1.6 - The Service uses machine learning and natural language processing technology (“AI”) to infer your Preferences and generate Matches for you (see Section 2 for an explanation of these defined terms). When we refer to “Ayo” in these Terms, we mean the AI-powered chatbot that you communicate with via WhatsApp that gathers information about you, and suggests potential Matches. Please read Section 2 of these Terms for more information about the Service.

1.7 - By communicating with Ayo or by otherwise accessing or using the Service in any way, you accept these Terms. If you do not agree to these Terms, you must not use the Service.

1.8 - The Service is only for use by individuals aged 18 or over. We require all Users to verify that they are at least 18 years old through third-party age verification providers. You will be provided with more information about our age verification processes when you first access the Service.

1.9 - The Service is delivered to you entirely through WhatsApp. You will need an active account with WhatsApp to use the Service, and your use of WhatsApp is governed by WhatsApp’s own Terms of Service. We have no control over any decision taken by WhatsApp in relation to your access to and use of WhatsApp. 

1.10 - We do not carry out any background checks on the users of the Service, including on Trade Users (as defined below) who you may connect with via the Service. We strongly recommend that you carry out your own research into a Trade User that you Match with via Ayo before engaging them to perform any services. We are not a party to any contract between you and a Trade User you are introduced to via the Service and we are not liable for any acts or omissions of that Trade User. 

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2.1 - Ayo is an AI chatbot that aims to identify other users of the Service (“Users”) whose Preferences appear compatible with yours (a “Match”). A Match consists of you and one other User. You may use Ayo to find a Match for social purposes (for example, to find a tennis partner) (a “Social Match”). You may also use Ayo to find a Match that connects you with a User who is a local trader selling services (a “Trade User”) (a “Trade Match”).

2.2 - You talk to Ayo via WhatsApp. Ayo asks you questions to understand the qualities or traits you are looking for in a Match, your interests, the services you require (if you are using the Service to find a Trade Match), and any other criteria you would like Ayo to take into account when identifying potential Matches for you (your “Preferences”). 

2.3 - If you are looking for a Trade Match, Ayo may ask you your location, timeframe for the works, budget, language of the Trade User, and the trade that you require from the Trade User. Do not share your home address with Ayo or the Trade User until you have decided to purchase services from the Trade User. You can cancel a request for a Trade Match at any time by asking Ayo to stop searching for a Trade Match for you.

2.4 - The Service is intended to connect individuals who are seeking connections or to find a tradesperson to meet offline.

2.5 - If Ayo identifies a potential Social Match:

2.5.1 - Ayo will share your display name (which may contain your name and surname), age, photo (if you have provided one), and a summary of your intent for the Match based on the information you provided to Ayo with the other User in the Match. You will receive this information about the User in your Match.  

2.5.2 - You may then choose whether to consent to Ayo sharing your phone number with the other User in the Match. You give consent by responding to Ayo. If you choose to consent to your phone number being shared, you must do so within 24 hours of being informed of the potential Match. If you and the other User in the Match consent to sharing their own phone number, Ayo will share this information with the other User. If only one User in the Match consents to their phone number being shared, neither User will receive the other User’s phone number.  

2.5.3 - You may then contact the User you have been Matched with. Communication between Users occurs outside of the Service and Ayo is not a party to these communications or responsible for them. We cannot guarantee that the other User will communicate or meet with you. 

2.6 - If Ayo identifies a potential Trade Match: 

2.6.1 - Ayo may share the name, location, availability, price, and contact details of the Tradesperson User with you. The tradesperson will not receive any information about you from Ayo. 

2.6.2 - You may then choose whether to contact the tradesperson in the Match using the contact details provided to you. Such communication between Users occurs outside of the Service and Ayo is not a party to these communications or responsible for them. We cannot guarantee that the other User will communicate or meet with you.

2.7 - The Service is a tool to help you find potential connections with other Users, and we do not guarantee any outcome. We do not promise that Ayo will find you a Match, that any Match will be exactly aligned with your Preferences, compatible, or genuine, or that any particular number or quality of Matches will be made within any particular timeframe. 

2.8 - We strive to ensure that the Service identifies appropriate and safe Matches. However, the number and quality of Matches depend on the availability, honesty and responsiveness of other Users, which we do not control.

2.9 - Use of the Service is free, although your standard message, data or other charges may be applied by your mobile network operator or internet provider.

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3.1 - To use the Service, you promise that you:

3.1.1 - are an individual (i.e., not a business entity) and at least 18 years old. You must pass our age verification processes in order to use the Service;

3.1.2 - are a human user, and not a bot, machine, or other computer programme;

3.1.3 - have the legal capacity to enter into a binding contract with us;

3.1.4 - have not have ever committed or been convicted of any crime in any country that involved sexual misconduct, harassment, violence or threats of violence, human trafficking, stalking, kidnapping, child abuse, grooming, hate, controlling or coercive behaviour, intimate image abuse, proceeds of crime, unlawful immigration, fraud, drugs, firearms or other weapons;

3.1.5 - are not on a register of sex offenders in any country;

3.1.6 - reside in the United Kingdom; 

3.1.7 - are not prohibited from using the Service under any applicable law, including any applicable sanctions, export control or anti-money laundering laws;

3.1.8 - have an active WhatsApp account and are not banned or restricted from using WhatsApp; 

3.1.9 - have not been previously terminated from using the Service by us, unless we have expressly agreed in writing that you may use the Service again.

3.2 - We use a combination of automated and manual checks to verify that you are over 18 years old, and we may ask you to verify your age or identity at any time. We will provide more detail of the age verification methods we use when you use the Service.

3.3 - If we reasonably suspect that you do not meet these eligibility requirements described in Section 3.1, we may suspend or terminate your access to the Service immediately and without notice.

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4.1 - When you start using the Service, we will associate your phone number to create an “Ayo Profile.” 

4.2 - Ayo may ask you for further information in order to create your Ayo Profile, including your email address, date of birth, gender, and photo. In order to generate a Trade Match, you will be required to provide a profile picture. 

4.3 - You must provide accurate, current and complete information to us and Ayo, and correct any information as soon as possible if it becomes out of date or incorrect. You can correct your profile information by messaging Ayo on WhatsApp. 

4.4 - You must keep your WhatsApp account secure and any access details confidential. This is because any person communicating with Ayo from a WhatsApp profile will be assumed to be the WhatsApp account holder.

4.5 - You must tell us as soon as possible via https://ayo-help.freshdesk.com/support/home if you believe someone else has accessed the Service from your WhatsApp profile without your permission.

4.6 - You must not communicate with Ayo or otherwise create an Ayo Profile on behalf of someone else, or impersonate any person.

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5.1 - Ayo is an AI-powered chatbot. When you communicate with Ayo on WhatsApp, the AI chatbot will read and interpret the messages you send in order to understand your Preferences and generate Matches.

6.1 - Ayo uses AI to suggest potential Matches based on the Preferences you and Other Users provide. Ayo’s output may not be free of errors or complete. 

6.2 - Ayo may misunderstand what you say, draw an incorrect inference about your Preferences, or suggest a Match that does not align with your Preferences. You should always use your own judgement when deciding whether to pursue a Match that Ayo suggests. 

6.3 - You are under no obligation to message or respond to the Other User in a Match that is suggested to you. 

6.4 - If you believe a Match is wrong, inappropriate, or unsafe, you can ask us to review the Match via the contact details in Section 18 (Contact Us) of these Terms.  

6.5 - We may use your interactions with Ayo (including your messages, Preferences, and feedback about Matches) to improve and train our matching technology, in accordance with our Privacy Policy. 

6.6 - You will only be matched with a Trade User that has created an Ayo Profile and passed our age verification checks.

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7.1 - Ayo provides you with the contact details of Users with similar Preferences to you, or whose Preferences suggest an appropriate Trade Match. We do not operate a chat functionality or otherwise facilitate communication between Users. You communicate with other Users directly via the contact details we share with you. 

7.2 - You are under no obligation to meet a Match in person. 

7.3 - You are solely responsible for your own safety and conduct in connection with any Match. We recommend that you video call a Match before meeting in person. 

7.4 - We do not carry out background checks on any Users (including Trade Users) (apart from age verification checks to confirm they are over 18), and we do not verify the accuracy of any information a User tells Ayo. 

7.5 - We take your safety seriously. If you believe that the behaviour of a User you have been matched with breaches these Terms or the law, or you believe they are not safe to be on the Platform, you can report this here: https://ayo-help.freshdesk.com/support/home.  

7.6 - You can request that you are not matched again with a person with whom you have been matched in the past.  

7.7 - Do not provide your bank details or other financial information to a Trade Match before the works you have agreed to be completed are final and you are satisfied with them. 

7.8 - We protect users from encountering illegal content is on the Service by swiftly removing Users that post illegal content once we become aware of such activity, including through user reports. We also prevent Users using the Service if we reasonably suspect they have breached these Terms or the law. You can report illegal content. When we refer to illegal content, this includes the following categories of content: content related to terrorism, child sexual exploitation and abuse, hate, harassment, stalking, threats, abuse, controlling or coercive behaviour, extreme pornography, human trafficking, sexual exploitation, unlawful immigration, assisting or encouraging suicide, violence offences, drugs and psychoactive substances, fraud, firearms, knives, and other weapons, foreign interference, and animal cruelty, as well as content facilitating or commissioning any of these offences.

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Your behaviour on the Service

8.1 - You promise that you will: 

8.1.1 - use the Service in accordance with the law and in a way that does not infringe the rights of anyone else. 

8.1.2 - comply with these Terms. 

8.1.3 - communicate with other Users (including outside of the Service) in a safe, inclusive and respectful manner. 

8.1.4 - accurately describe yourself and your intentions for a Match. 

8.1.5 - treat Users that you are Matched with respectfully and not harass, upset, threaten, or intimidate the User in your Match. You must not encourage any harmful behaviour such as self-harm, dangerous behaviour, violence, or eating disorders.

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8.2 - You promise that you will not:  

8.2.1 - attempt to bypass, manipulate, or reverse-engineer the Service or any part of it, or to use the Service to build or train a competing product. 

8.2.2 - send Ayo or other Users junk or spam content.

8.2.3 - use the Service for any commercial purpose, including to advertise or sell goods, employment opportunities, or services to other Users.

8.2.4 - attempt to access another User's Account, or to scrape, harvest or misuse another User's information.

8.2.5 - share your home or work address or financial information (such as credit or debit card details) with another User, or ask another User for their home or work address or financial information. This does not apply if you have found a Trade Match and you have decided to share your details outside of the Service with a Trade User.  

8.2.6 - share the information we give to you about another User with a third-party. This means you must not share the name, photo, or contact details of your Match with anyone else. 

8.2.7 - send or solicit money, gifts, gift cards, cryptocurrency or financial assistance to your Match. 

8.2.8 - solicit any passwords or personal information from another User.

Your messages to Ayo and other Users

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8.3 - You must only share information with Ayo that you want to inform your Preferences and potential Matches. 

8.4 - You promise that the information, messages, images or other content that you submit to Ayo or share with other Users (“User Content”) will not:

‍8.4.1 - contain any information about your mental or physical health; 

‍8.4.2 - contain any usernames or passwords to your devices or online accounts for third-party services; 

‍8.4.3 - contain your home or work address (unless required to find a Trade Match); 

‍8.4.4 - contain yours or anyone else’s debit or credit card PIN numbers, card details (including any card numbers), banking sort codes or account numbers, or any other banking or financial credentials or login details;

‍8.4.5 - contain yours or anyone else’s government identification information, including in text or image form (such as national insurance numbers, driving licences or passports); 

‍8.4.6 - be illegal or encourage, promote or facilitate illegal activity, including child sexual exploitation or abuse; prostitution; terrorism; content encouraging or assisting suicide or serious self-harm, extreme pornography; harassment or stalking; drugs offences; or fraud.

‍8.4.7 - be threatening, offensive, abusive, discriminatory, or harass, bully, or incite hatred or violence;

‍8.4.8 - be sexually explicit or obscene or contain nudity or pornographic content;

‍8.4.9 - be AI-generated;

‍8.4.10 - contain information (whether via text or images) about children under 18 (including your own children) or be harmful to children;

‍8.4.11 - be defamatory (i.e., say something false about another person that damages their reputation) or contain images or information about third-parties without their consent;

‍8.4.12 - contain false or misleading information about yourself, including your age, name, location, marital status, or intentions when using the Service.

8.5 - Your User Content must be appropriate and relevant to the purpose of the Service, which is to connect individuals with similar hobbies or intentions to meet in real life. Ayo is not intended to operate as a dating service. 

‍8.6 - Any information (including any text, audio, or images) you send to Ayo may be reviewed by a human member of our team (for example, for safety, quality or moderation purposes), in accordance with our Privacy Policy. However, we do not guarantee that your communications with Ayo will be seen or reviewed by a human.

9.1 - The Service, including its underlying AI chatbot, software, branding, and all content (including text and images shared by Ayo), is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws. We reserve all our intellectual property rights in the Service, which means that we are owners of such intellectual property rights and can use them freely. 

9.2 - These Terms do not grant you any rights in the Service or the content Ayo generates beyond those that are necessary for you to access it.

9.3 - You retain ownership of any User Content you submit to Ayo. By sending a message to Ayo, you grant us a worldwide, royalty-free, sub-licensable, transferable licence to use, store, adapt, make derivative works of, communicate, reproduce and process that content for the purposes of operating, providing, protecting and improving the Service. This licence you grant to us ends when you ask Ayo to delete your Ayo Profile. However, we may have shared the content you have provided to us (such as your picture) with another User, meaning that the licence for us to use this content continues after you delete your Ayo profile.

9.4 - You confirm that you have all necessary rights to share any User Content you provide, and that doing so will not infringe any third party's rights.

9.5 - If you give us feedback or suggestions about the Service, you agree that we may use that feedback for any purpose (including to improve or develop the Service), without any obligation to compensate you.

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10.1 - The Service may refer you to, or contain links to, third-party websites, services or content. We do not control and are not responsible for the content, accuracy, or practices of any third-party, and your use of any third-party service is at your own risk and subject to that third party's own terms.

11.1 - We may suspend or terminate your access to all or part of the Service without prior notice, if:

11.1.1 - we reasonably believe that you have breached or are about to breach these Terms or the law;

11.1.2 - your messages to Ayo or another User are offensive, discriminatory, unsafe, or illegal; 

11.1.3 - we reasonably believe that you falsified or misled the age verification checks that we used to verify that you were over 18;  

11.1.4 - we reasonably believe that your conduct poses a risk to another User or to Ayo;

11.1.5 - we are required to do so as a result of a legal obligation, or by a request from a law enforcement or regulatory authority;

11.1.6 - you do not meet the eligibility requirements in Section 3 of these Terms; or

11.1.7 - we need to do so for a security or technical reason, or if required by a regulatory authority or legal obligation. 

11.2 - We may terminate your use of Ayo for any other reason by giving you reasonable advance notice via email.  

11.3 - You may stop using the Service at any time simply by ceasing to message Ayo, or by contacting us at https://ayo-help.freshdesk.com/support/home, and requesting that we delete your Ayo Profile.

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12.1 - We may make changes to the Service or part of the Service, or discontinue the Service. 

12.2 - If these changes to the Service will affect your use of the Service in a negative way (including if we discontinue the Service), we will give you reasonable advance notice of the change via email, unless we are required to change or discontinue the Service (i) due to a legal obligation, (ii) as required by a regulatory authority, or (iii) for technical or security reasons. 

12.3 - If you do not agree to the changes to the Service, you must stop using the Service.

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13.1 - We may update these Terms from time to time for any reason, including to reflect changes in the law or the Service. 

13.2 - If we make a change that will affect your legal rights or obligations in a negative way, we will give you reasonable advance notice of the change (via email) before the change takes effect. We will also indicate the date that the Terms were last updated at the top of this document. 

13.3 - If you continue to use the Service after a change to these Terms takes effect, you will be treated as having accepted the updated Terms. If you do not agree with a change, you must stop using the Service.

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14.1 - The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all representations, warranties and conditions relating to the Service, whether express or implied, except as set out in these Terms or as cannot lawfully be excluded (including your statutory rights as a consumer under the Consumer Rights Act 2015).

14.2 - We do not promise that: 

14.2.1 - the Service will be uninterrupted, timely, secure, or error-free; 

14.2.2 - any Match will be found, or that any Match will be safe, genuine, or suitable; or

14.2.3 -Ayo’s interpretation of your messages, or any output it generates, will always be accurate.

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15.1 - Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory consumer rights. 

15.2 - Subject to Section 15.1 above, we will not be liable to you for any unforeseeable consequential loss, or for any loss of data or goodwill arising out of or in connection with these Terms or your use of the Service. 

15.3 - We are not liable for the acts or omissions of other Users or of WhatsApp or for events beyond our reasonable control.

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16.1 - “UK GDPR” means the UK General Data Protection Regulation as it forms part of the law of England and Wales, Scotland and Northern Ireland, together with the Data Protection Act 2018, each as amended or replaced from time to time.

16.2 - Enigma Venture Holdings Limited is the data controller in respect of the personal data we process about you, in connection with the Service, including your Account information, your Preferences, the messages you send to Ayo, the results of your age check, information we infer from your use of the Service, and any other information you choose to share. For more information about how we use your personal data, please read our Privacy Notice https://ayo.ax/privacy-policy.

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Entire agreement

17.1 - These Terms form the entire agreement between you and us in relation to the Service, and supersede any prior agreement or understanding.

Severability

17.2 - If any provision of these Terms is found to be unlawful, void or unenforceable by a court or authority, that provision will be treated as removed from these Terms and the remaining provisions will continue in full force and effect.

No Waiver

17.3 - If we do not immediately insist that you perform any of your obligations under these Terms, or if we do not immediately enforce our rights against you, that does not mean that we have waived our right to do so. We may enforce such rights or insist that you perform your obligations at a later date, and it does not mean that you do not have to comply with those obligations.

Assignment

17.4 - We may transfer our rights and obligations under these Terms to another organisation, and will notify you via email if we do so. 

17.5 - You may not transfer your rights or obligations under these Terms to another person. 

No third-party has rights under these Terms

17.6 - These Terms do not give rise to any rights to any person other than you and us, and no other party can enforce these Terms.

Force Majeure

17.7 - We will not be liable for any failure or delay in performing our obligations under these Terms caused by events outside our reasonable control, including but not limited to technical failures caused by WhatsApp, internet or telecommunications outages, or actions of government or regulatory bodies.

Dispute Resolution

17.8 - If you have a complaint about the Service or an issue to raise with us, we would like to try and resolve it amicably. Please contact us using the details in Section 18 (Contact Us) of these Terms so that we can try to resolve your complaint. 

17.9 - You and we may bring legal proceedings in the courts of the country in which you live (being either the courts of (i) England and Wales, (ii) Scotland, or (iii) Northern Ireland).

Governing Law 

17.10 - These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of England and Wales.

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18.1 - If you have any questions about these Terms, would like to make a report about a User or Ayo, raise a complaint, or exercise any of your data protection rights, the quickest way to reach us is through our Support Hub, where you can raise a ticket: https://ayo-help.freshdesk.com/support/home.

You can also contact us:

18.1.1 - By email: support@ayo.ax

18.1.2 - By post: Kings Parade, Lower Coombe Street, Croydon, Surrey, United Kingdom, CR0 1AA

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